Frequently Asked Questions

Free visitor parking is available between the Hogan Campus Center and the Luth Athletic Complex. See campus map for additional parking locations. Please allow ample time for parking.

In the rare event that we need to cancel or postpone an event due to a weather emergency, we will email ticket buyers and post to our Social Media pages as soon as this decision is made. Please note that there are no refunds for performances that take place as scheduled.

All ticket purchases are a final sale. In the event of an event cancellation, all ticket-holders will have the opportunity to request a refund.

When purchasing tickets, you will have the option to have tickets held at Will Call, located at the box office table in the lobby beginning opening one hour before each performance, or to have tickets emailed to you in the form of a PDF file (one PDF per ticket). Emailed tickets may be printed out and brought to the venue or displayed on your mobile device for entry.

Note for College of the Holy Cross student, Non-HC Student, and Card to Culture discounted tickets: tickets will be held at Will Call for ID check.

This charge helps to cover operational costs for our box office, including credit card commissions charged by banks. We aim to keep ticketing fees as low as possible and to be transparent about fees during the seat selection proess.

Accessible seating can be purchased online 24/7 on our website. For events with reserved seating, please look to the seats that indicate accessible accommodations on the seating map to purchase. If you cannot transfer into a seat, but need it removed for a wheelchair, please email priorboxoffice@holycross.edu with your order number so we can have it ready for your arrival.

Please contact priorboxoffice@holycross.edu with any questions or other special requests, and we will reply to you within one business day of your request.

If you selected to have tickets emailed to you, please first check your spam filter and make sure your tickets are not there. If you are sure that you have lost your tickets, please contact priorboxoffice@holycross.edu so that our box office can print these tickets and hold them at the box office table as you arrive for the event. We do not offer ticket mailing at this time.

In an effort to offer an uninterrupted experience for our audience and out of respect for our artists, latecomers will be seated at the discretion of house management. We recommend arriving early to the Prior Performing Arts Center, and our lobby and box office table will open one hour before each performance. Doors to the theater will open beginning thirty minutes before the performance.

Walk-up sales are available at The Prior in The Beehive on Tuesdays and Thursdays from 4pm-6pm as well as 90 minutes before each ticketed event. During scheduled academic breaks, the Box Office will be closed during this time.

Faculty and staff receive a 20% discount for up to two tickets per Prior Presents event. Faculty and staff also are able to purchase $10 tickets to Theatre Department events. Facility fees apply.

Students, faculty and staff of the college will have their discounts applied upon logging in to their account online using Holy Cross Credential. You may also purchase additional, full-price tickets beyond your discount ticket limits in the same order.

Faculty members wishing to bring a group of students to Prior Presents events should email priorboxoffice@holycross.edu. Please include in your email the event you wish to attend, the size of your group, and any other relevant information or requests.

Group requests from community groups are also welcome at priorboxoffice@holycross.edu.

Group tickets and accommodations are subject to availability and at the discretion of our box office.

EBT, WIC, and ConnectorCare cardholders from any state in the U.S. can receive up to 4 discounted tickets at $5 each per card, subject to availability. A valid card must be presented when picking up tickets. The Card to Culture discount cannot be combined with any other offer. EBT card holders may use code “EBTCulture” in their online ticket order for the discount. WIC card holders may use code “WICCulture” in their online ticket order for the discount. ConnectorCare cardholders may use code “CCCulture” in their online ticket order for the discount.

Note: Card To Culture discounts may not be available for every seating section and/or every performance. Email priorboxoffice@holycross.edu or call (508) 793-3690 with any questions.

Other participating organizations offering these discounts can be found at the following links: EBT, WIC, and ConnectorCare.